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Sophos intereference with iTunes syncing between phone and desktop

I was having huge trouble syncing my iPhone 5S and Macbook Pro (OSX10.6.8)

hours on the phone w apple tech support, and sending them all the diagnostic files of my computer, and they determined there was some intereference between Sophos and syncing.

I had to uninstall Sophos to solve the problem.

Now I would like to re-install it- do you know what the issues are, are they still there (I don't know what version of sophos I had but it was at least 2 yrs old)

or how I can avoid this problem?

thank you

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0 ruckus over 11 years ago

hamilhead wrote:

do you know what the issues are

There is nothing that springs to mind - no one on the forum has posted the same problem recently. If the software was installed along time ago, though it may have been up to date in terms of protection, it may have remained on version 8 and version 9 is the latest version.

If Apple didn't tell you the nature of the problem but you want to install Sophos again you can try it (download version 9 from this page). If it doesn't work you can always uninstall it - as long as the 'fix' wasn't something other than just removing Sophos?
:1014847

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0 ruckus over 11 years ago

hamilhead wrote:

do you know what the issues are

There is nothing that springs to mind - no one on the forum has posted the same problem recently. If the software was installed along time ago, though it may have been up to date in terms of protection, it may have remained on version 8 and version 9 is the latest version.

If Apple didn't tell you the nature of the problem but you want to install Sophos again you can try it (download version 9 from this page). If it doesn't work you can always uninstall it - as long as the 'fix' wasn't something other than just removing Sophos?
:1014847

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

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Sophos intereference with iTunes syncing between phone and desktop

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