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Cant Unlock

grizo1222

I need help - I have a threat that was found.  I am trying to 'unlock' at the bottom, so I can 'cleanup.'  However, clicking on teh lock wont unlock it.  Please help.

:1014717


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    ruckus wrote:

    I resolved the problem by shutting down the Mac, and then powering it up again.

    I'll have to see if it happens again.

    This hasn't happened since - it was a one-ff for me... though I have upgrading the Mac to 10.9 recently so that would have reshuffled the deck a fair bit :smileyhappy:

    :1015251

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    Communities Moderator, SOPHOS
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  • 0
    ruckus wrote:

    I resolved the problem by shutting down the Mac, and then powering it up again.

    I'll have to see if it happens again.

    This hasn't happened since - it was a one-ff for me... though I have upgrading the Mac to 10.9 recently so that would have reshuffled the deck a fair bit :smileyhappy:

    :1015251

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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