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Cant Unlock

grizo1222

I need help - I have a threat that was found.  I am trying to 'unlock' at the bottom, so I can 'cleanup.'  However, clicking on teh lock wont unlock it.  Please help.

:1014717


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  • 0

    I think it is - a bug.  It just happened to me.  The Mac was 10.7.5, SAV 9.0.5.

    You click on the padlock to try and unlock the SAV preferences and the icon (padlock) flickers for a second and does nothing.  If I open System Preferences and try and unlock a panel there, there is no problem.

    I resolved the problem by shutting down the Mac, and then powering it up again.

    I'll have to see if it happens again.

    :1014741

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    I think it is - a bug.  It just happened to me.  The Mac was 10.7.5, SAV 9.0.5.

    You click on the padlock to try and unlock the SAV preferences and the icon (padlock) flickers for a second and does nothing.  If I open System Preferences and try and unlock a panel there, there is no problem.

    I resolved the problem by shutting down the Mac, and then powering it up again.

    I'll have to see if it happens again.

    :1014741

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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