Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 14 replies
  • Subscribers 6 subscribers
  • Views 6979 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Uninstalling old version Failure of installation

sbjart

Hello

By trying to install the new Sophos home edition version on my MacBook OS 10.5.8. I get the message that an older version of Sophos is installed.
I thought I had uninstalled it, and can not find it anymore.

Have any one a suggestion of what I can do?

bj

:1001413


This thread was automatically locked due to age.
Parents
  • 0

    Hi,

    Like others, Sophos for Mac on my system (OSX 10.6.6) has not been able to update for the last few days.  To deal with that, I attempted to uninstall the sophos version on my computer (7.2.4), and reinstall the latest downloaded version.

    Using the uninstaller in the applications folder, I got a "failed to uninstall" error with a code 1.  (It's not on my system anymore, so I can't repeat the exact error message for certain, but I do remember the code 1.)

    I then reinstalled a fresh downloaded version of sophos for mac.  That also gave a message about failing to install.  During the installation process, there was a considerable wait time during the writing package files process.

    Though I had the install error, the sophos icons were in my applications folder, so I again tried to run the uninstall program  (after repairing permissions and restarting my mac.)  Again, I got the message about sophos failing to uninstall with error code 1.

    In response to the suggestion to install the Enterprise Trial version in order to run that uninstall program, that will not work for me.  The Enterprise version requires Windows, and since I am on a mac without access to a windows server, I am not in a position to install that software.

    How can I get rid of these uninstall and install errors on my stand alone mac?

    Thanks,

    Bill

    :1002061
Reply
  • 0

    Hi,

    Like others, Sophos for Mac on my system (OSX 10.6.6) has not been able to update for the last few days.  To deal with that, I attempted to uninstall the sophos version on my computer (7.2.4), and reinstall the latest downloaded version.

    Using the uninstaller in the applications folder, I got a "failed to uninstall" error with a code 1.  (It's not on my system anymore, so I can't repeat the exact error message for certain, but I do remember the code 1.)

    I then reinstalled a fresh downloaded version of sophos for mac.  That also gave a message about failing to install.  During the installation process, there was a considerable wait time during the writing package files process.

    Though I had the install error, the sophos icons were in my applications folder, so I again tried to run the uninstall program  (after repairing permissions and restarting my mac.)  Again, I got the message about sophos failing to uninstall with error code 1.

    In response to the suggestion to install the Enterprise Trial version in order to run that uninstall program, that will not work for me.  The Enterprise version requires Windows, and since I am on a mac without access to a windows server, I am not in a position to install that software.

    How can I get rid of these uninstall and install errors on my stand alone mac?

    Thanks,

    Bill

    :1002061
Children
No Data