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On access scanner icon no longer present on menu bar

During a recent autoupdate, the SAV black shield icon, which had been sitting quite happily on my menu bar, just disappeared. I subsequently removed SAV using the Remove Sophos.app and re downloaded the programme from the Sophos website. However, the menu bar icon did not return.  The SAV custom scan window is still accessible from my Applications folder, as are the SAV Preferences, and the log shows that the program keeps trying to update but cannot find the right file. My RemoveSophos icon is still in the Applications Folder, but tells me that Sophos is not installed!!

I am hoping for some guidance on how to reinstate the programme, and reasons why this might have happened.

:1003269


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  • I have had this issue after re installing OS X and restoring /Users from Time Machine.

    I simply used the included 'Uninstall' program inside the Sophos Applications folder, then having downloaded the latest version of Sophos for Mac reinstalled it. Everything back to normal.

    I have also installed over the previous install as well with no issues and everything restored back to normal.

    Regards.

    :1003281
Reply
  • I have had this issue after re installing OS X and restoring /Users from Time Machine.

    I simply used the included 'Uninstall' program inside the Sophos Applications folder, then having downloaded the latest version of Sophos for Mac reinstalled it. Everything back to normal.

    I have also installed over the previous install as well with no issues and everything restored back to normal.

    Regards.

    :1003281
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