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Cannot contact server for update

timr

**new thread at request of moderators...... Please, any support appreciated.

Hi - like many others I have had this problem, on a regular basis since first installing the home edition a month or so ago. I've tried reinstalling a couple of times, but with no success. I have got about as far as 140MB downloaded before the updater fails to contact the server.

Any further tips? Really appreciate the free nature of the software, but finding that I have no confidence in it on the basis that security software depends on being up to date.

Any help appreciated.

Tim

:1017043


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  • 0

    Version 8 of SAV for Mac was supported up to the end of April and as of yesterday v8 installs will update to 8.0.25 and stops there with no further updates - so there has been recent activity in version updates etc.  If the memory was replace in the last few days (can't see a date for when that problem occurred for you) then yes: the two separate things overlapped each other.

    Version 9.x running on Mac OS X 10.6 or higher is the only supported combination so there isn't a solution I can provide I'm afraid.  The computer, while it may work nicely and be just what you need, is unfortunately very old (Apple doesn't support the OS for example) and hence we have stopped providing support for it too.  No matter how good an antivirus program is you also need Apple to be fixing security bugs in the operating system to be protected.

    :1017403

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    Version 8 of SAV for Mac was supported up to the end of April and as of yesterday v8 installs will update to 8.0.25 and stops there with no further updates - so there has been recent activity in version updates etc.  If the memory was replace in the last few days (can't see a date for when that problem occurred for you) then yes: the two separate things overlapped each other.

    Version 9.x running on Mac OS X 10.6 or higher is the only supported combination so there isn't a solution I can provide I'm afraid.  The computer, while it may work nicely and be just what you need, is unfortunately very old (Apple doesn't support the OS for example) and hence we have stopped providing support for it too.  No matter how good an antivirus program is you also need Apple to be fixing security bugs in the operating system to be protected.

    :1017403

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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