Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 6 subscribers
  • Views 10932 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cannot contact server for update

timr

**new thread at request of moderators...... Please, any support appreciated.

Hi - like many others I have had this problem, on a regular basis since first installing the home edition a month or so ago. I've tried reinstalling a couple of times, but with no success. I have got about as far as 140MB downloaded before the updater fails to contact the server.

Any further tips? Really appreciate the free nature of the software, but finding that I have no confidence in it on the basis that security software depends on being up to date.

Any help appreciated.

Tim

:1017043


This thread was automatically locked due to age.
Parents
  • 0

    Thanks for your reply ruckus!

    Are you saying it was a coincidence that I had a hardware failure at the time your servers quit updating SAV for me?  Is it possible that I was running an updated version of SAV I had no knowledge of? 

    V9 will not run on my system, a late model Mac G5 quadcore, and I have been unable to locate the download for an older version that does function.  That would be the version which was working for me when I had the hardware failure a month ago.  My Mac is running OS 10.4.11 because that is the last version that supports the Classic environment which I use for most of my projects.  I do have an external SCSI RAID array that boots to Leopard (still wouldn't run version 9), but using that would cause me to lose my real time virus protection.

    Is there a solution for me?

    :1017391
Reply
  • 0

    Thanks for your reply ruckus!

    Are you saying it was a coincidence that I had a hardware failure at the time your servers quit updating SAV for me?  Is it possible that I was running an updated version of SAV I had no knowledge of? 

    V9 will not run on my system, a late model Mac G5 quadcore, and I have been unable to locate the download for an older version that does function.  That would be the version which was working for me when I had the hardware failure a month ago.  My Mac is running OS 10.4.11 because that is the last version that supports the Classic environment which I use for most of my projects.  I do have an external SCSI RAID array that boots to Leopard (still wouldn't run version 9), but using that would cause me to lose my real time virus protection.

    Is there a solution for me?

    :1017391
Children
No Data