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Cannot contact server for update

timr

**new thread at request of moderators...... Please, any support appreciated.

Hi - like many others I have had this problem, on a regular basis since first installing the home edition a month or so ago. I've tried reinstalling a couple of times, but with no success. I have got about as far as 140MB downloaded before the updater fails to contact the server.

Any further tips? Really appreciate the free nature of the software, but finding that I have no confidence in it on the basis that security software depends on being up to date.

Any help appreciated.

Tim

:1017043


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  • 0

    SAV was running just fine for me, and had been for years until I had a hardware memory failure.  After replacing the defective memory I've not been unable to update at all.  My Sophos log shows the following, this being the latest entry: 

    com.sophos.autoupdate: Error:    Could not contact primary server at 17:54 on 19 May 2014
    com.sophos.autoupdate:     Server was not available
    com.sophos.autoupdate:
    This has been going on for over a month.  I decided the application had become corrupted, so I uninstalled it, and reinstalled it from my old download file (Version 7.3.10C, Threat detection engine 3.30.0, Threat data 4.76), and tried again.  Everything installed just fine, but still no updates.  How do I solve this? 

    :1017335
Reply
  • 0

    SAV was running just fine for me, and had been for years until I had a hardware memory failure.  After replacing the defective memory I've not been unable to update at all.  My Sophos log shows the following, this being the latest entry: 

    com.sophos.autoupdate: Error:    Could not contact primary server at 17:54 on 19 May 2014
    com.sophos.autoupdate:     Server was not available
    com.sophos.autoupdate:
    This has been going on for over a month.  I decided the application had become corrupted, so I uninstalled it, and reinstalled it from my old download file (Version 7.3.10C, Threat detection engine 3.30.0, Threat data 4.76), and tried again.  Everything installed just fine, but still no updates.  How do I solve this? 

    :1017335
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