Sophos Antivirus 9.0.8 "could not contact primary server"

I'm seeing this also - on two separate Macs.  Therefore it seems to be a server problem and nothing broken on your computer.

This kind of problem normally resolves itself after a while.

Sorry about the glitch.

This should be resolved now.  If not, give it an hour to fully replicate across all global servers.

I did a reinstall, which resolved it...although I'm not sure what caused it. I'd waited quite awhile and then grew a little suspicious, ran an online security scan to feel a little better, and then downloaded and installed the latest version which updated without incident.

Bob

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phubai wrote:

I'd waited quite awhile and then grew a little suspicious, ran an online security scan to feel a little better

Bob

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Thanks for the post.  Due to the number of people affected I think a few of the update server 'nodded off' temporarily and have now come back online.  Sorry about the confusion and glad it's all OK for you now.

Worked on the second try.  I guess whatever fixed it took a little time to reach whatever server I was connecting to, but it's fine now.

Hi - like others I have had this problem, on a regular basis since first installing the home edition a month or so ago. I've tried reinstalling a couple of times, but with no success. I have got about as far as 140MB downloaded before the updater fails to contact the server.

Any further tips? Really appreciate the free nature of the software, but finding that I have no confidence in it on the basis that security software depends on being up to date.

Any help appreciated.

Tim

Hello,

 I am having this same issue almost a year later. I cannot "connect to primary server."  Can I please have some help?  I am only intermediate at computers and have a disability.  Simplicity would be appreciated. : )

Sincerely,

Debbie Jean

This thread started due to a problem with failed connects to servers because of a temporary problem.

If you have a difference problem (like the first download never completes or a generic updating problem) please start a new and separate threads because the answers and steps to go through aren't going to be the same. We'll all get confused who's talking to whom.  :smileywink:

I am positive that is EXACTLY what it said so I suppose it is not a temporary problem.  I don't like when people are condescending to me. It is not in the spirit of being helpful.

As requested..... Look forward to a response this time, please.

http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/Cannot-contact-server-for-update/m-p/17043#M7770