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Can't Uninstall From Computer!

I deleted an older version of Sophos from my computer but don't think it did it properly because now I can't install the new version. What should I do?

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0 ruckus over 11 years ago

stevenjdesouza wrote:

I can't install the new version.

What happens when you try to install the 'new version (9?)? Do you get something like this...

http://openforum.sophos.com/t5/Mac-tools-help/An-incompatible-product-is-installed-you-have-removed-the/td-p/14623

How did you 'delete' the older version (8?)? The uninstall process is explained here: http://openforum.sophos.com/t5/Mac-tools-help/Remove-uninstall-Sophos-Anti-Virus-for-Mac-Home-Edition-the-free/td-p/14271

Post back more information if the above doesn't help resolve the problem.
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0 ruckus over 11 years ago

stevenjdesouza wrote:

I can't install the new version.

What happens when you try to install the 'new version (9?)? Do you get something like this...

http://openforum.sophos.com/t5/Mac-tools-help/An-incompatible-product-is-installed-you-have-removed-the/td-p/14623

How did you 'delete' the older version (8?)? The uninstall process is explained here: http://openforum.sophos.com/t5/Mac-tools-help/Remove-uninstall-Sophos-Anti-Virus-for-Mac-Home-Edition-the-free/td-p/14271

Post back more information if the above doesn't help resolve the problem.
:1016051
Cancel
Vote Up 0 Vote Down

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