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Sophos Shield does not appear in menu bar

bellad

Hi,

I installed the free AV for Mac a few weeks ago around November 22, and it worked fine until a couple of days ago when the black shield no longer showed up in the menu bar. Since then I tried uninstalling it and re-installing a couple times but that didn't work--it would say it had installed successfully but the shield icon still wouldn't appear in the menu bar. I was wondering if anyone knows what I could do about that?

Thanks

:1001285


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  • 0

    Not uncommon at all if you look through the internet. My problem seems to end up with the same failure, even though the difference is that I do see a shield, but it is perm,anenently greyed out and nothing I do makes the app work at any level whatsoever. Scan always remains incomplete and when I reopen the app it tells me I;ve never run a scan on the asscoiated folder. So what to do to make it work on my MacBook Pro?

    :1006703
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  • 0

    Not uncommon at all if you look through the internet. My problem seems to end up with the same failure, even though the difference is that I do see a shield, but it is perm,anenently greyed out and nothing I do makes the app work at any level whatsoever. Scan always remains incomplete and when I reopen the app it tells me I;ve never run a scan on the asscoiated folder. So what to do to make it work on my MacBook Pro?

    :1006703
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