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Sophos Shield does not appear in menu bar

bellad

Hi,

I installed the free AV for Mac a few weeks ago around November 22, and it worked fine until a couple of days ago when the black shield no longer showed up in the menu bar. Since then I tried uninstalling it and re-installing a couple times but that didn't work--it would say it had installed successfully but the shield icon still wouldn't appear in the menu bar. I was wondering if anyone knows what I could do about that?

Thanks

:1001285


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  • 0

    Well, of all the runaround on this issue, (and the link that goes to the thread that has a link that comes back here,) QC seems to get the kudos for my particular case with this issue. It wasn't my screen resolution, and it wasn't that I didn't have the "Show Status in Menu Bar" checked, or any of the others. It was that I had no idea there was supposed to be the SophosUIServer app running, and it wasn't until I found it where he said it would be, and set it running. So now the little shield is up in the menu bar. Yay!

    So why did I have to hunt this answer down even after not finding it in the knowledgebase until I finally did an external Google search for it, not a search from the search function within the knowledgebase? Frustrating!!! Glad I finally got it resolved. I hope others don't have to go through the frustration I did. Here, I'll seed the query with several possibilities for a search:

    no black shield in menu bar

    icon doesn't show up in menu bar

    no icon in menu bar

    sophos anti-virus no black shield in menu bar

    black shield doesn't work

    can't see a black shield in menu bar

    sophos antivirus no icon in menu bar

    icon doesn't display in menu bar

    Hope that helps the next person.

    Rex

    :1005979
Reply
  • 0

    Well, of all the runaround on this issue, (and the link that goes to the thread that has a link that comes back here,) QC seems to get the kudos for my particular case with this issue. It wasn't my screen resolution, and it wasn't that I didn't have the "Show Status in Menu Bar" checked, or any of the others. It was that I had no idea there was supposed to be the SophosUIServer app running, and it wasn't until I found it where he said it would be, and set it running. So now the little shield is up in the menu bar. Yay!

    So why did I have to hunt this answer down even after not finding it in the knowledgebase until I finally did an external Google search for it, not a search from the search function within the knowledgebase? Frustrating!!! Glad I finally got it resolved. I hope others don't have to go through the frustration I did. Here, I'll seed the query with several possibilities for a search:

    no black shield in menu bar

    icon doesn't show up in menu bar

    no icon in menu bar

    sophos anti-virus no black shield in menu bar

    black shield doesn't work

    can't see a black shield in menu bar

    sophos antivirus no icon in menu bar

    icon doesn't display in menu bar

    Hope that helps the next person.

    Rex

    :1005979
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