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Sophos Shield does not appear in menu bar

bellad

Hi,

I installed the free AV for Mac a few weeks ago around November 22, and it worked fine until a couple of days ago when the black shield no longer showed up in the menu bar. Since then I tried uninstalling it and re-installing a couple times but that didn't work--it would say it had installed successfully but the shield icon still wouldn't appear in the menu bar. I was wondering if anyone knows what I could do about that?

Thanks

:1001285


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    One of the accounts on my Mac (OS X 10.4.11) has Parental Controls turned on, with access to some applications restricted.  I noticed that the Sophos shield does not appear in the menu bar in that account.  I was concerned that this meant that this user account was not being protected in real time (on-access scanning).  Was I correct in that?

    In any case, I have now given this user permission, in Parental Controls, to open the following applications:

    /Applications/Sophos Anti-Virus

    /Library/SophosUIServer

    /Library/SophosAutoUpdate

    ("Allow Supporting Programs" is not checked)

    and now the shield does show in the menu bar.

    Could someone please tell me if I did this right?  And did I need to do it at all?  (Basically all I want to do is to protect this user; I don't think she needs access to the UI.)  Thank you.

    Mark

    :1002495
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  • 0

    One of the accounts on my Mac (OS X 10.4.11) has Parental Controls turned on, with access to some applications restricted.  I noticed that the Sophos shield does not appear in the menu bar in that account.  I was concerned that this meant that this user account was not being protected in real time (on-access scanning).  Was I correct in that?

    In any case, I have now given this user permission, in Parental Controls, to open the following applications:

    /Applications/Sophos Anti-Virus

    /Library/SophosUIServer

    /Library/SophosAutoUpdate

    ("Allow Supporting Programs" is not checked)

    and now the shield does show in the menu bar.

    Could someone please tell me if I did this right?  And did I need to do it at all?  (Basically all I want to do is to protect this user; I don't think she needs access to the UI.)  Thank you.

    Mark

    :1002495
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