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On Access Scanner Disabled on Computer Start-UP

When I start up my MacBook Pro OS X 10.7.4, the Sophos icon is gray.  Sophos opens upon start up (it is a start up item), but the icon is gray because the on-access scanner is not running.

If I go into preferences, the on-access scanner page has the security lock in the unlocked position, and it indicates the on-access scanner is not running, with no option for turning it on.  I do not know how the lock is being authenticated to unlock it, because I am not doing it.

The solution is to turn on my wi-fi and start the update process.  This immediately makes the on-access scanner start running.  Problem is when there are no wi-fi networks handy.  I work in the field quite a bit, so I do not always have wi-fi access.

When I check the console log, i am getting an almost continuous error message in my system log that reads as follows:

SophosAntiVirus: Error in SMTP Client, domain: 12, Code 8.

Something is clearly wrong.

:1009186


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  • ok just to share my aproach (Im on a Macbookpro running 10.7.5)

    I used the uninstaller app to uninstall the sophos-mac-home-edition

    then I re-downloaded the newest sophos-mac-home-edition for 10.7.x

    then went to ~/library/preferences/ and deleted everything containing "sophos" in its name

    then went to ~/library/caches/ and deleted everything containing "sophos" in its name

    then I reinstalled the mac-home-edition and everything is now back to normal...

    not the minor reset I was hoping for...  but at least it worked.

    J

    :1010366
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  • ok just to share my aproach (Im on a Macbookpro running 10.7.5)

    I used the uninstaller app to uninstall the sophos-mac-home-edition

    then I re-downloaded the newest sophos-mac-home-edition for 10.7.x

    then went to ~/library/preferences/ and deleted everything containing "sophos" in its name

    then went to ~/library/caches/ and deleted everything containing "sophos" in its name

    then I reinstalled the mac-home-edition and everything is now back to normal...

    not the minor reset I was hoping for...  but at least it worked.

    J

    :1010366
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