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This scan has never been completed!!

tracyH

I downloaded the Mac version and ran a local drive scan. STOP at around 438,xxx remaining and indicated "This scan has never been completed". I clicked on "scan now", it would start scanning at around 470,xxx remaining and stopped again

Uninstalled and installed AGAIN, ran another scan, and same thing happened. but this time ran more files......

NEED HELP!

:1006663


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  • 0

    Are you running 8.0.2 or 8.0.3?  8.0.3 includes a fix that looks to line up pretty well with the issues you are describing.

    To test if the issue is with a specific file, try right-clicking the file and doing a selected file scan, or creating a custom scan of just that folder.  If you reliably crash on that specific file and nowhere else, please submit the file via our online file submission form, indicating it is a problem file.

    :1007031
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  • 0

    Are you running 8.0.2 or 8.0.3?  8.0.3 includes a fix that looks to line up pretty well with the issues you are describing.

    To test if the issue is with a specific file, try right-clicking the file and doing a selected file scan, or creating a custom scan of just that folder.  If you reliably crash on that specific file and nowhere else, please submit the file via our online file submission form, indicating it is a problem file.

    :1007031
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