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Re: Sophos Anti-Virus for Mac Home Edition return codes

Euphemia

I tried to download Sophos Anti Virus for Mac and it kept giving me the message that it could not connect to Sophos.  I was already connected to Sophos in order to get the download.  I closed the Sophos window thinking that i needed to disconnect in order get the download, but got the same message.  Did I need to be registered?  I am now but would that be the reason?

:1006359


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    Just had the "Sophos installer could not connect tot he primary server although you seem to be connected to the Internet" bug whilst installing Sophos on a brand new MacBook Pro 15" 2.6ghz running OS 10.7.3. After following this thread (& the one it was moved from) I tried all the clicking on date and time tips listed above to no avail. Eventually, thinking it might be a menu bar items issue, I switched off the 'show date and time in the menu bar' item and lo and behold Sophos updated and installed with no problem. I've now switched it back on, so it remains to be seen whether Sophos will auto update! But it does seem that the bug is something to do with Sophos needing plenty of space on the menu bar.
    :1008027
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  • 0
    Just had the "Sophos installer could not connect tot he primary server although you seem to be connected to the Internet" bug whilst installing Sophos on a brand new MacBook Pro 15" 2.6ghz running OS 10.7.3. After following this thread (& the one it was moved from) I tried all the clicking on date and time tips listed above to no avail. Eventually, thinking it might be a menu bar items issue, I switched off the 'show date and time in the menu bar' item and lo and behold Sophos updated and installed with no problem. I've now switched it back on, so it remains to be seen whether Sophos will auto update! But it does seem that the bug is something to do with Sophos needing plenty of space on the menu bar.
    :1008027
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