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Re: Sophos Anti-Virus for Mac Home Edition return codes

Euphemia

I tried to download Sophos Anti Virus for Mac and it kept giving me the message that it could not connect to Sophos.  I was already connected to Sophos in order to get the download.  I closed the Sophos window thinking that i needed to disconnect in order get the download, but got the same message.  Did I need to be registered?  I am now but would that be the reason?

:1006359


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    Hi, Euphemia, First, what is your computer's OS (Operating System) called, and its version? Pleeaase, always tell us that whenever you need to ask a question. Did you click the button to Save the downloaded file (as I do)? my Downloads panel always automatically offers to Save the file on my hard drive in my Downloads folder, or I can specify Desktop Or, do you, rather, set the Downloads panel to RUN the download? If you Saved the download, did you look into your files, find the folder (or directory) where the file was Saved, and then double-click that file to Run it? If you did not run the downloaded file yet, then you would not have the black shield yet. So, Run the downloaded file. You can Search for it because it ends in .dmg. In the Search slot when you have Finder set on the computer's hard drive, type in, *.dmg and hit Return. You will shortly be given a list of all the .dmg files on the computer. know about when and what day it was, when you downloaded the installer file. LOOK FOR AND FIND the .dmg file that bears that date and time. It probably would be a good idea, first, to uninstall the old Sophos A-V. Turn off WiFi and uninstall. Then turn WiFi ON again and let it log onto the network, then run the download. Follow its instructions. Let us know how it turns out. BTW, the black shield is not a BLACK shield anymore, but it is still a shield. Good luck!
    :1006489
Reply
  • 0
    Hi, Euphemia, First, what is your computer's OS (Operating System) called, and its version? Pleeaase, always tell us that whenever you need to ask a question. Did you click the button to Save the downloaded file (as I do)? my Downloads panel always automatically offers to Save the file on my hard drive in my Downloads folder, or I can specify Desktop Or, do you, rather, set the Downloads panel to RUN the download? If you Saved the download, did you look into your files, find the folder (or directory) where the file was Saved, and then double-click that file to Run it? If you did not run the downloaded file yet, then you would not have the black shield yet. So, Run the downloaded file. You can Search for it because it ends in .dmg. In the Search slot when you have Finder set on the computer's hard drive, type in, *.dmg and hit Return. You will shortly be given a list of all the .dmg files on the computer. know about when and what day it was, when you downloaded the installer file. LOOK FOR AND FIND the .dmg file that bears that date and time. It probably would be a good idea, first, to uninstall the old Sophos A-V. Turn off WiFi and uninstall. Then turn WiFi ON again and let it log onto the network, then run the download. Follow its instructions. Let us know how it turns out. BTW, the black shield is not a BLACK shield anymore, but it is still a shield. Good luck!
    :1006489
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