"No Actions (full computer scan required)"

Hello Sam,

Scan my Computer from the Home page (btw - which SAV version?) performs the full scan. What has been found and where?

Christian

It's version 7.6.20

With threat detection 4.56E

And yeah thats the scan ive been doing.

So what has been found? It is possible that a (partial) threat simply is "no longer there". Check if the files still exist (especially when the full scan did not detect a thing).

Christian

As far as i know they are still there.

the 4 files are:

W32/Confick-D

Troj/PDFJs-JN

Troj/PDFJs-GE

Mal/ConfInf-A

In the Quarantine manager under Details you should either see the location or a link named [more...] in case of multiple detections. From there you can browse to the location. The link under Name takes you to a description and removal instruction (if applicable). 

Also from the Home page you can View Anti-virus and HIPS log. It also contains the locations of the files detected.

Finally clearing the list in the Quarantine manager and running a full scan afterwards will show you if they are still there.

HTH

Christian

Ok after clicking [more...]

i get a list but for each of them it says it is only partially detected and a full computer scan is required.