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How can I find the full path to a threat?

RobLewis

After my scan aborted partway through (after 3 days), I'm trying to use the Quarantine Manager to at least clean up what it found prior to removing Sophos AV from my system. 

The second threat in the list shows exactly this for Path and Filename: 

/Volumes/.../2/Second chord sounds in world's longest lasting concert - Yahoo! News.html

What am I supposed to make of this? It doesn't even show what volume it's on! And I can't find any way to expand the full path: hovering the mouse pointer over it doesn't do anything, and I can't expand the window to show more of it. I seem to be stuck. 

A few lines down the list, there's this one: 

/Volumes/.../XtraVol.dmg [disk image:XtraVol:...:public_html:catasex.jpg/Gzip/.s3x/pico]

Again, how does this help me? (Of course, it also says "The threat cannot be cleaned up." I wonder why.) 

Maybe I'm missing something, but this just seems useless. Oh, and even though at the moment I'm only using on-access scanning (as far as I know), the program is still using large amounts of CPU and slowing the system down considerably. 

I'm starting to suspect that Sophos' strategy in giving this program away was to force people to buy an upgrade that is actually usable. 

:1001731


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  • 0

    OK, ignore the smiley face in my previous post. It was "helpfully" inserted because the string contained a colon followed by a p. (I suppose I have to visit "My Settings" or something to disable this "feature". Oy.) 

    Want an emoticon? Here's one: :robotmad:

    :1001733
  • 0

    I'm sorry you're having so many difficulties with the product; it does seem like there must be a conflict between SAV and something else you have on your machine.

    To locate file paths for manual cleanup, please see http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/DELETING-A-THREAT-MANUALLY-FINDING-THE-THREAT/m-p/1467#M801 -- this thread should contain all the information you need.

    I would still like to figure out exactly what caused your scan to slow to a stop and finally terminate however; that should also be in the logs in console.app.

    :1001735
  • 0

    I give up. If I'm understanding the directions (about creating new custom scans) this is an absurdly convoluted procedure for doing what should be a simple task. If I'm NOT understanding the directions, well, then, the directions shouldn't be so hard to understand. 

    In my list of threats in the Quarantine Manager, there isn't even enough of the path shown to make a guess at where the problems are. And I'm not about to do a full scan and wait several days for it to finish. 

    It was a nice gesture to release this program for free. Too bad it is effectively unusable. Goodbye. 

    :1001807
  • 0

    Follow up: after removing Sophos from my system, the performance issues I was experiencing are gone and my system is back to normal. 

    :1001809