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Shield not visible

Marilyn

I have just installed Sophos on my mac and even though it says installation is succesfull as soon as I click out of the box with the two step installation process the black shield disappears.  Not sure why??  Do I need to untick something?

Thanks M

:1003155


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    Hi Marilyn,

    If you open the Sophos Anti-Virus application from your Applications menu and look under "Sophos Anti-Virus -> Preferences", the Messaging tab has a checkbox to "Show Sophos Anti-Virus in the menu bar". If this checkbox is enabled, the menu bar item should be displayed. If it's enabled and it's not showing, could you post the version of OS X you are using?

    HTH

    Alex

    :1003189
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  • 0

    Hi Marilyn,

    If you open the Sophos Anti-Virus application from your Applications menu and look under "Sophos Anti-Virus -> Preferences", the Messaging tab has a checkbox to "Show Sophos Anti-Virus in the menu bar". If this checkbox is enabled, the menu bar item should be displayed. If it's enabled and it's not showing, could you post the version of OS X you are using?

    HTH

    Alex

    :1003189
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