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Today I installed the Sophos Home Edition version 9.0.8 on a MacBook Pro OS 10.9.4. It will not update; I get an error message "Could not contact secondary server". I have tried at intervals and continue to get the same error message. Has anyone else encountered this, and does anyone know how to resolve it? Thanks!
I assume this is the Home Edition and is attempting to contact 'Sophos' for updates? If so
Option 1:
Make sure you're connected to the internat (kind of obvious I know! :smileyhappy:) and then open Activity Monitor from Spotlight...
...then ensure all processes are shown...
...then select the now shown SophosAutoUpdate process [1] and force quit it [2]...
...then force another update from the Sophos menu bar shield.
Option 2:
If that doesn't help upgrade to v9.1...
http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/SAV-for-Mac-9-1-Preview/td-p/18025
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Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
I assume this is the Home Edition and is attempting to contact 'Sophos' for updates? If so
Option 1:
Make sure you're connected to the internat (kind of obvious I know! :smileyhappy:) and then open Activity Monitor from Spotlight...
...then ensure all processes are shown...
...then select the now shown SophosAutoUpdate process [1] and force quit it [2]...
...then force another update from the Sophos menu bar shield.
Option 2:
If that doesn't help upgrade to v9.1...
http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/SAV-for-Mac-9-1-Preview/td-p/18025
- - - - - - - - - - - -
Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
