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removal of threats

moorlander

Sophos successfully quarantined two threats but seems unable to complete the clean up process, it runs for a while and then either shuts down or I receive a message saying it was unable to complete the clean up.

Any ideas please

:1019161


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    I have not yet found an answer. Have e-mailed Sophos who told me the only support for Home Edition is through the Free talk process - in other words sort it out yourselves. I can't even stop it running! Someone suggested it might be having a problem with the back ups but I have disconnected my desktop hard drive, which is being used by Time Machine, and it made no difference.

    I was hoping someone might have a solution.

    :1019201
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  • 0

    I have not yet found an answer. Have e-mailed Sophos who told me the only support for Home Edition is through the Free talk process - in other words sort it out yourselves. I can't even stop it running! Someone suggested it might be having a problem with the back ups but I have disconnected my desktop hard drive, which is being used by Time Machine, and it made no difference.

    I was hoping someone might have a solution.

    :1019201
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