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On access scanner is off - and will not switch on.

lynmur

The Sophos shield on the top bar on my Mac is greyed out.  I followed the instructions on your website - go into "open preferences", authenticate, and click the "start scanning" button.  But it will not switch on.   On access scanning remains switched off, and the shield stays grey.  I have restarted the computer - no difference.

I have had Sophos for a few months and this is only the 2nd time I received the error message telling me that on access scanning was switched off.

How can I turn it on?

:1017431


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    Thanks.  

    I had tried the instructions you gave earlier, but could not work them out.  I have now tried the uninstall and then downloading the software again, and that seems to have worked.  I was able to go into the preferences and switch the On access scanner back on - the S shield is now black.

    thanks again.

    :1017611
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  • 0

    Thanks.  

    I had tried the instructions you gave earlier, but could not work them out.  I have now tried the uninstall and then downloading the software again, and that seems to have worked.  I was able to go into the preferences and switch the On access scanner back on - the S shield is now black.

    thanks again.

    :1017611
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