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Cleanup cannot be completed

I have the free version for my Mac and received the attached alert. When I try to do a cleanup of a detected threat the wheel keeps spinning and eventually I get a message saying the cleanup cannot be completed. Please help. Thank you. 

:1017181


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Parents
  • Failure to clean up is normally down to the path or file no longer existing or the path is to a backup file or email - or somewhere that Sophos Anti-Virus cannot access/ delete the threat from. So from the path shown in Quarantine Manager check that path actually exists. If the path mentions a backup watch this…

    If the path mentions an email/mail path watch this…

    :1019429
Reply
  • Failure to clean up is normally down to the path or file no longer existing or the path is to a backup file or email - or somewhere that Sophos Anti-Virus cannot access/ delete the threat from. So from the path shown in Quarantine Manager check that path actually exists. If the path mentions a backup watch this…

    If the path mentions an email/mail path watch this…

    :1019429
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