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Cleanup cannot be completed

I have the free version for my Mac and received the attached alert. When I try to do a cleanup of a detected threat the wheel keeps spinning and eventually I get a message saying the cleanup cannot be completed. Please help. Thank you. 

:1017181


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Parents
  • I am having the same problem.  In my case, the action is authenticated and the details include " Action Available: The selected threat can be cleaned up".  However, when the threats are selected and the cleanup button pressed, the wheel continues to relvolve without completing the cleanup.

    The threats are:

    Troj/HkMain-BE

    Mal/Generic-L

    Mal/Generic-S

    Any advice on how to resolve this would be appreciated.

    :1019395
Reply
  • I am having the same problem.  In my case, the action is authenticated and the details include " Action Available: The selected threat can be cleaned up".  However, when the threats are selected and the cleanup button pressed, the wheel continues to relvolve without completing the cleanup.

    The threats are:

    Troj/HkMain-BE

    Mal/Generic-L

    Mal/Generic-S

    Any advice on how to resolve this would be appreciated.

    :1019395
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