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I Now Have *TWO* SAV Icons, Side by Side, On My Safari Bar

fastjohn

I noticed this after upgrading to Mavericks.  Also, my MacBook is locking up; the cursor freezes, Alt/Command/Esc doesn't do anything at all, and my only recourse is to shut down using the power button.  When I power up again, the windows I had been in reappear.

I suspect the freezes and the frequent "beachballs" and general slowness are the result of two copies of SAV running simultaneously, but I'm too  much of a tyro to know.  Does anyone have any idea?

Should I just uninstall all versions of SAV and re-download it?  What should I do to document my problem better?  Thanks for any help you can give me.

:1014099


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    The two icons could just be from two instances of SophosUIServer...

    2013-11-05_11-23-05.png

    Have you tried a reboot?  BTW: Official support for Mavericks will come with SAV for Mac 9.0.5, however 9.0.3 *should* work OK though there may be a glitch or two.

    Try a reboot and force an update and see what processes are running afterwards -- screenshot it if that's easier than explaining.

    :1014107
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    Thank you!  I have to monitor the sequence more closely.  I notice that now, once I've turned the MacBook off and turned it back on, I have only ONE SAK icon; perhaps it self-corrects.  I will have to note at what point it reverts to two, and screen-print my Activity Monitor page then.

    Thinking back to my Palm days, and its "soft" and "hard" reboots, is there some equivalent for Macs?  Is simply turning it off and back on the same thing as a reboot?  Is a "restart" from the Apple icon the same thing?  Is there something more intensive (to clear its memory) that I s/b doing?  A spotlight search of "reboot" isn't giving me anything.

    Thanks for all your help!

    :1014141
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    I have the same issue; two icons in the Mac bar on my computer. It's happened a couple of times in the last week or so, and when I restarted before, it went back to one. However, when I restarted my computer just now it didn't change it, I still have the two icons.  My question is this: once I find SophosUIServer on my Activity Monitor, what then? Do I just delete one, or ??

    (I have OSx 10.9 Mavericks, with Sophos Version 8.0.18C, but plan on upgrading to Sophos version 9.0 later this evening.)

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    Gini wrote:

    (I have OSx 10.9 Mavericks, with Sophos Version 8.0.18C, but plan on upgrading to Sophos version 9.0 later this evening.)

    SAV 9.0.3 (current version of SAV for Mac 9) will work on Mavericks and 9.0.5 is the official version (9.0.5 will be out around the end of this month - November 2013).

    With Mavericks and version 8 you may very well experience issues.  I'd recommend upgrading as soon as you can.

    http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition/download.aspx

    :1014221