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"This Scan Has Never Been Completed"

Kazoo

I have an old MAC OSX 10.4.11  I just downloaded Sophos Anti-Virus Version 8.0.11C and I'm using Safari Version 4.1.3 Whenever I scan local drives it runs for a few minutes and then I get the message, "This scan has never been completed" and under that "No threats detected." No data appears on the Custom Scans window or in the Quarantine Manager so I'm not sure anything is happening. Further more the Sophos shield in the menu bar (task bar?) up top is white with a black "S" on it and I think when I first installed Sophos it indicated that this shield should be black!   I am not a computer expert so can someone please assist me in simple terms? I'd really like to know how to resolve this and what I am doing wrong. Thank you.

:1011666


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    Well, I deleted the app yesterday. It's simply now very informative, requiring the use of Console to view the logs instead of writing its own. Just easier to let the System do the work but certainly not user-friendly. Nor do I care for the options for handling 'threats.' Logging is the only one that doesn't do something with what have, so far, been purely corrupted files. I absolutely, positively do NOT want any app deciding to move/delete a file just because IT thinks it might be harmful. Even putting it in the "Infected" folder might result in a System crash/freeze on the next start up! I'll simply go back to ClamX AV and settle for the slightly lower 'catch' rate. Sophos may have an outstanding product for businesses and it may even be worth the price, but I don't have a business to write such expenses off. And I certainly don't expect them to take a lot of effort in designing a free app out of the goodness of their corporate heart! :smileyhappy:

    :1011780
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  • 0

    Well, I deleted the app yesterday. It's simply now very informative, requiring the use of Console to view the logs instead of writing its own. Just easier to let the System do the work but certainly not user-friendly. Nor do I care for the options for handling 'threats.' Logging is the only one that doesn't do something with what have, so far, been purely corrupted files. I absolutely, positively do NOT want any app deciding to move/delete a file just because IT thinks it might be harmful. Even putting it in the "Infected" folder might result in a System crash/freeze on the next start up! I'll simply go back to ClamX AV and settle for the slightly lower 'catch' rate. Sophos may have an outstanding product for businesses and it may even be worth the price, but I don't have a business to write such expenses off. And I certainly don't expect them to take a lot of effort in designing a free app out of the goodness of their corporate heart! :smileyhappy:

    :1011780
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