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"This Scan Has Never Been Completed"

Kazoo

I have an old MAC OSX 10.4.11  I just downloaded Sophos Anti-Virus Version 8.0.11C and I'm using Safari Version 4.1.3 Whenever I scan local drives it runs for a few minutes and then I get the message, "This scan has never been completed" and under that "No threats detected." No data appears on the Custom Scans window or in the Quarantine Manager so I'm not sure anything is happening. Further more the Sophos shield in the menu bar (task bar?) up top is white with a black "S" on it and I think when I first installed Sophos it indicated that this shield should be black!   I am not a computer expert so can someone please assist me in simple terms? I'd really like to know how to resolve this and what I am doing wrong. Thank you.

:1011666


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    @xAirbusdriver,

    I was being sarcastic when I typed that it was a popular question because no one was answering me! :smileymad: Then I noticed that many questions on here had gone unanswered by many users so I got a little bitter. When I first called Sophos to ask about this software even before I downloaded it I spoke to a very helpful woman who followed up with an email. The email stated  "If you need any further assistance please feel free to contact us and it will keep this case open for you." Nice, right? So when I contacted them they replied with "Technical Support for the Free Sophos Anti-Virus for Mac Home Edition is only available through our website." So that was a waste of time!  FREE is GREAT! FREE that doesn't work is irritating!

    Anyway enough of that nonsense. Thank you very much for taking an interest in my problem. I will try  your suggestions and post the results here. Was your whole scan successful?

    :1011752
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  • 0

    @xAirbusdriver,

    I was being sarcastic when I typed that it was a popular question because no one was answering me! :smileymad: Then I noticed that many questions on here had gone unanswered by many users so I got a little bitter. When I first called Sophos to ask about this software even before I downloaded it I spoke to a very helpful woman who followed up with an email. The email stated  "If you need any further assistance please feel free to contact us and it will keep this case open for you." Nice, right? So when I contacted them they replied with "Technical Support for the Free Sophos Anti-Virus for Mac Home Edition is only available through our website." So that was a waste of time!  FREE is GREAT! FREE that doesn't work is irritating!

    Anyway enough of that nonsense. Thank you very much for taking an interest in my problem. I will try  your suggestions and post the results here. Was your whole scan successful?

    :1011752
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