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"This Scan Has Never Been Completed"

I have an old MAC OSX 10.4.11  I just downloaded Sophos Anti-Virus Version 8.0.11C and I'm using Safari Version 4.1.3 Whenever I scan local drives it runs for a few minutes and then I get the message, "This scan has never been completed" and under that "No threats detected." No data appears on the Custom Scans window or in the Quarantine Manager so I'm not sure anything is happening. Further more the Sophos shield in the menu bar (task bar?) up top is white with a black "S" on it and I think when I first installed Sophos it indicated that this shield should be black!   I am not a computer expert so can someone please assist me in simple terms? I'd really like to know how to resolve this and what I am doing wrong. Thank you.

:1011666


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  • @kazoo,

    Have you tried creating a Custom Scan? I created a Custom scan that looked at a very small set of files (<200) which were in a specific folder, already. Of course, the scan was finished within seconds. But it did indicate the date/time that it was completed, along with the normal, 'no threats detected.'

    So, this proves, to me, anyway, that that info should be getting posted. However, I also found two scan logs for today that indicated each found a suspect file. This was the only indication I received, and I had to look in Console for the log files myself; not exactly convenient. :smileytongue: The log, however, confirmed my settings asking for only a 'Log entry' when any threat was detected, so I got what I (thought) I had asked for. :smileyembarrassed:

    I am now attempting to scan the whole drive after editing out a couple of folders (have already excluded the external drives). We'll see what happens...

    :1011738
Reply
  • @kazoo,

    Have you tried creating a Custom Scan? I created a Custom scan that looked at a very small set of files (<200) which were in a specific folder, already. Of course, the scan was finished within seconds. But it did indicate the date/time that it was completed, along with the normal, 'no threats detected.'

    So, this proves, to me, anyway, that that info should be getting posted. However, I also found two scan logs for today that indicated each found a suspect file. This was the only indication I received, and I had to look in Console for the log files myself; not exactly convenient. :smileytongue: The log, however, confirmed my settings asking for only a 'Log entry' when any threat was detected, so I got what I (thought) I had asked for. :smileyembarrassed:

    I am now attempting to scan the whole drive after editing out a couple of folders (have already excluded the external drives). We'll see what happens...

    :1011738
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