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2 hour long threat cleaning???

This morning, Sophos popped open a window (capture below) with a message that a threat had been detected (Troj~ObfJS-BK). I went to the Sophos site and followed directions (on page http://www.sophos.com/en-us/support/knowledgebase/118117.aspx) for removing the threat. I followed the instructions for cleaning a Mac exactly. 

After over two hours, the sub-window inside the Quarantine Manager window was STILL going (horizontal barber pole running). I force quit the program (only way I could stop it), reopened Sophos, and followed the same steps as before, hoping the program had just gotten hung up before… well, two hours later and the cleaning is again, STILL going.

is this to be expected? is this a normal time to remove this threat? should I do something differently?

:1010656


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  • Thank you Agile! That eases my worried mind. Now, if I can figure out the other stuff you said. Clearly you know LOTS more about this than I do. part of the reason I went Mac was because I couldn't figure out how to program and do stull like that on PCs. Guess the easy ride is over. 

    One thing: you said "run your browser with JavaScript in a limited mode" and suggested Firefox. FF doesn't work for me for a number of reasons. Can I do the same thing with Safari?

    thanks again!

    :1010694
Reply
  • Thank you Agile! That eases my worried mind. Now, if I can figure out the other stuff you said. Clearly you know LOTS more about this than I do. part of the reason I went Mac was because I couldn't figure out how to program and do stull like that on PCs. Guess the easy ride is over. 

    One thing: you said "run your browser with JavaScript in a limited mode" and suggested Firefox. FF doesn't work for me for a number of reasons. Can I do the same thing with Safari?

    thanks again!

    :1010694
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