This morning, Sophos popped open a window (capture below) with a message that a threat had been detected (Troj~ObfJS-BK). I went to the Sophos site and followed directions (on page http://www.sophos.com/en-us/support/knowledgebase/118117.aspx) for removing the threat. I followed the instructions for cleaning a Mac exactly.
After over two hours, the sub-window inside the Quarantine Manager window was STILL going (horizontal barber pole running). I force quit the program (only way I could stop it), reopened Sophos, and followed the same steps as before, hoping the program had just gotten hung up before… well, two hours later and the cleaning is again, STILL going.
is this to be expected? is this a normal time to remove this threat? should I do something differently?
This thread was automatically locked due to age.