Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 15 replies
  • Subscribers 6 subscribers
  • Views 4057 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Anti Virus for Mac - this scan has never been completed

pcmac

I have downloaded the Sophos anti virus software for the mac. My operating system is OSX 10.4.11. I followed the download instructions and then scanned "local drives" as instructed however the scan is never completed and the message keeps coming up "This scan has never been completed"!

I have read the threads on this online forum to try and resolve the problem but you need to be a computer expert to understand the language being used, and I haven't found this to be helpful. Can anyone explain to me in plain English what the problem might be and how it can be resolved?

thank you

:1005993


This thread was automatically locked due to age.
Parents
  • 0
    tzaddi wrote:

    Q: "Does performing a custom scan that ONLY scans your internal drive complete OK?"

    A: No.

    Does the scan log say anything informative prior to termination?  Were you able to see the last file listed being scanned before the scan halted?

    Your issue sounds suspiciously like a corrupt filesystem issue, but could be due to a large archive or damaged file.

    :1009084
Reply
  • 0
    tzaddi wrote:

    Q: "Does performing a custom scan that ONLY scans your internal drive complete OK?"

    A: No.

    Does the scan log say anything informative prior to termination?  Were you able to see the last file listed being scanned before the scan halted?

    Your issue sounds suspiciously like a corrupt filesystem issue, but could be due to a large archive or damaged file.

    :1009084
Children
No Data