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Anti Virus for Mac - this scan has never been completed

I have downloaded the Sophos anti virus software for the mac. My operating system is OSX 10.4.11. I followed the download instructions and then scanned "local drives" as instructed however the scan is never completed and the message keeps coming up "This scan has never been completed"!

I have read the threads on this online forum to try and resolve the problem but you need to be a computer expert to understand the language being used, and I haven't found this to be helpful. Can anyone explain to me in plain English what the problem might be and how it can be resolved?

thank you

:1005993


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  • Hi. I just updated from an older version of Sophos (8.0.1C) anti-virus and am having exactly the same issue. A long crash report is created but I don't know what it means. The crash report is headed with the following: Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000 I am going to uninstall Sophos and download it again and see if that helps. Is there anyone out there who can tell me what the crash report is saying and what to do about it?
    :1006101
Reply
  • Hi. I just updated from an older version of Sophos (8.0.1C) anti-virus and am having exactly the same issue. A long crash report is created but I don't know what it means. The crash report is headed with the following: Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000 I am going to uninstall Sophos and download it again and see if that helps. Is there anyone out there who can tell me what the crash report is saying and what to do about it?
    :1006101
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