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Unable to remove threat using custom scan

After running my first scan of Mac have discovered a threat (Troj/FakeAV-DOP) on the external hard drive.  Was advised that this could not be automatically deleted and I had to clean up the threat manually.  I have located the exact file, run a custom scan with the option of deleting the file - however the file is not deleted and keeps re-advising custom scan.  I have also tried putting the file in the trash but 'back-up files' cannot be deleted.

I am slightly  out of my depth now and would very much appreciate and help - thanks!

:1004959


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