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Unable to remove threat using custom scan

HELP-REQ

After running my first scan of Mac have discovered a threat (Troj/FakeAV-DOP) on the external hard drive.  Was advised that this could not be automatically deleted and I had to clean up the threat manually.  I have located the exact file, run a custom scan with the option of deleting the file - however the file is not deleted and keeps re-advising custom scan.  I have also tried putting the file in the trash but 'back-up files' cannot be deleted.

I am slightly  out of my depth now and would very much appreciate and help - thanks!

:1004959


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    Hi,

    I am having great difficulty removing a threat (Troj/Wimad-E). I operate a Mac OS X system and have never had virus issues until now (when I also recently downloaded Sophos for free to detect potential threats.) I chose the action available which was clean up and then was directed to manually clean up. I removed the file manually by deleting it but the file remains. Now I am no longer given the option to clean up but, rather, the option available is "clean up" although it appears to not work; the process runs on end for hours (5-6 hours) and then a message appears that it cannot be cleaned up and provides no other option. Please advise.

    :1005163
Reply
  • 0

    Hi,

    I am having great difficulty removing a threat (Troj/Wimad-E). I operate a Mac OS X system and have never had virus issues until now (when I also recently downloaded Sophos for free to detect potential threats.) I chose the action available which was clean up and then was directed to manually clean up. I removed the file manually by deleting it but the file remains. Now I am no longer given the option to clean up but, rather, the option available is "clean up" although it appears to not work; the process runs on end for hours (5-6 hours) and then a message appears that it cannot be cleaned up and provides no other option. Please advise.

    :1005163
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