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Sophos Menu Bar icon not displayed in Mountain Lion DP 3

bocaboy

Just a note to those testing Mountain Lion, the Sophos Menu Bar icon does not display after the computer is restarted. Launching the application seems to indicate that the service is running, but it doesn't appear in Activity Monitor.

Yes, I've configured Security in SystemPrefs to allow any software to be installed, not the ones that comply with the new gatekeeper function.

Anyone else testing ML experiencing this issue? I e-mailed Sophos Support to have them report this to Engineering, but they just pointed me to this forum, so I'm not sure that anyone who can actually fix this has been alerted.

:1007113


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  • 0
    finepiks wrote:

    I found these entries in console logs and had noticed that during this time the icon had disappeared:

    7/8/12 9:43:29.161 AM SophosUIServer[4174]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"

    7/8/12 9:59:34.785 AM coreservicesd[76]: Application App:"Sophos Anti-Virus" [ 0x0/0x229229] @ 0x0x7f8cd2a0bb30 tried to be brought forward, but isn't in fPermittedFrontASNs ( ( ASN:0x0-0x25e25e: ) ),  so denying.

    7/8/12 9:59:34.785 AM WindowServer[77]: [cps/setfront] Failed setting the front application to Sophos Anti-Virus, psn 0x0-0x229229, securitySessionID=0x186a4, err=-13066

    7/8/12 1:02:49.000 PM kernel[0]: Sophos Anti-Virus on-access kext unloaded

    7/8/12 1:03:50.458 PM SophosAutoUpdate[4892]: AlreadyRegistered

    7/8/12 1:03:59.000 PM kernel[0]: Sophos Anti-Virus on-access kext activated

    Already mentioned in another thread: SIMBL is incompatible with OS X 10.8, and should be removed.  Search on here for SIMBL for instructions on how to manually remove it.  Not sure if this will fix your problem with SAV, but it may, seeing as SIMBL injects itself into all running processes.

    [The following could be more misleading than helpful]

    The other issue in that log is "tried to be brought forward, but isn't in fPermittedFrontASNs" -- searched on Google, and this seems to be affecting a number of popular pieces of software, but I haven't seen a description yet on what causes this/how to fix.  The only ASN I know of that would show up in this area is ASN.1, which is a data structure used in structured authentication records (SSL, SNMP, etc.).

    Maybe try disabling Live Protection and see if that fixes the error?  Other than that, it could be a failure to make a secure connection to the update server (although that should throw its own self-explanatory error).

    :1008952
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  • 0
    finepiks wrote:

    I found these entries in console logs and had noticed that during this time the icon had disappeared:

    7/8/12 9:43:29.161 AM SophosUIServer[4174]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"

    7/8/12 9:59:34.785 AM coreservicesd[76]: Application App:"Sophos Anti-Virus" [ 0x0/0x229229] @ 0x0x7f8cd2a0bb30 tried to be brought forward, but isn't in fPermittedFrontASNs ( ( ASN:0x0-0x25e25e: ) ),  so denying.

    7/8/12 9:59:34.785 AM WindowServer[77]: [cps/setfront] Failed setting the front application to Sophos Anti-Virus, psn 0x0-0x229229, securitySessionID=0x186a4, err=-13066

    7/8/12 1:02:49.000 PM kernel[0]: Sophos Anti-Virus on-access kext unloaded

    7/8/12 1:03:50.458 PM SophosAutoUpdate[4892]: AlreadyRegistered

    7/8/12 1:03:59.000 PM kernel[0]: Sophos Anti-Virus on-access kext activated

    Already mentioned in another thread: SIMBL is incompatible with OS X 10.8, and should be removed.  Search on here for SIMBL for instructions on how to manually remove it.  Not sure if this will fix your problem with SAV, but it may, seeing as SIMBL injects itself into all running processes.

    [The following could be more misleading than helpful]

    The other issue in that log is "tried to be brought forward, but isn't in fPermittedFrontASNs" -- searched on Google, and this seems to be affecting a number of popular pieces of software, but I haven't seen a description yet on what causes this/how to fix.  The only ASN I know of that would show up in this area is ASN.1, which is a data structure used in structured authentication records (SSL, SNMP, etc.).

    Maybe try disabling Live Protection and see if that fixes the error?  Other than that, it could be a failure to make a secure connection to the update server (although that should throw its own self-explanatory error).

    :1008952
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