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Sophos Menu Bar icon not displayed in Mountain Lion DP 3

bocaboy

Just a note to those testing Mountain Lion, the Sophos Menu Bar icon does not display after the computer is restarted. Launching the application seems to indicate that the service is running, but it doesn't appear in Activity Monitor.

Yes, I've configured Security in SystemPrefs to allow any software to be installed, not the ones that comply with the new gatekeeper function.

Anyone else testing ML experiencing this issue? I e-mailed Sophos Support to have them report this to Engineering, but they just pointed me to this forum, so I'm not sure that anyone who can actually fix this has been alerted.

:1007113


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    I just performed a clean-install of ML on my early 2011 MBP 13 i7, and can confirm the "vanishing menu icon" issue, and have a better idea as to the cause...

    During installation of Sophos, it fails to create the required  "SophosUIserver" app entry under System Preferences -> Users & Groups -> [default user account] -> Login Items. As a result, as soon as you reboot your MBP, the icon will not re-appear. I can go in and manually create the needed entry, and afterwards it will show on startup, but will again vanish after even the smallest update, and will not re-appear unless I manually re-start the SophosUIserver process.

    Although it doesn't appear to impeed the functionality of Sophos, it's irritating that this wasn't caught / fixed during the DP of ML. I'm currently running Sophos for Mac Home Edition 8.0.6C.

    Please try to push out a fix for this as soon as possible.

    Thank you.

    :1008482
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  • 0

    I just performed a clean-install of ML on my early 2011 MBP 13 i7, and can confirm the "vanishing menu icon" issue, and have a better idea as to the cause...

    During installation of Sophos, it fails to create the required  "SophosUIserver" app entry under System Preferences -> Users & Groups -> [default user account] -> Login Items. As a result, as soon as you reboot your MBP, the icon will not re-appear. I can go in and manually create the needed entry, and afterwards it will show on startup, but will again vanish after even the smallest update, and will not re-appear unless I manually re-start the SophosUIserver process.

    Although it doesn't appear to impeed the functionality of Sophos, it's irritating that this wasn't caught / fixed during the DP of ML. I'm currently running Sophos for Mac Home Edition 8.0.6C.

    Please try to push out a fix for this as soon as possible.

    Thank you.

    :1008482
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