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Sophos Menu Bar icon not displayed in Mountain Lion DP 3

bocaboy

Just a note to those testing Mountain Lion, the Sophos Menu Bar icon does not display after the computer is restarted. Launching the application seems to indicate that the service is running, but it doesn't appear in Activity Monitor.

Yes, I've configured Security in SystemPrefs to allow any software to be installed, not the ones that comply with the new gatekeeper function.

Anyone else testing ML experiencing this issue? I e-mailed Sophos Support to have them report this to Engineering, but they just pointed me to this forum, so I'm not sure that anyone who can actually fix this has been alerted.

:1007113


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  • 0

    This problem is not unique to ML, and there are several threads about it here.

    The little black menubar shield is put there by the SophosUIServer app which is located in the MacIntosh HD/Library/SophosAnti-Virus/folder.

    As a workaround you can put the app from that folder in the dock, and when it stops showing in the menubar simply click on the dock icon and it will reappear in the menubar.

    As far as I can tell the SophosUIserver app is just that....provides a User Interface via the menubar, and whether it is running or not has no effect on the all the other Sophos elements.

    Mine seems to disappear after an update (have actually seen it fail to reappear after an update, even just a definition update) but not every time.

    :1007169
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  • 0

    This problem is not unique to ML, and there are several threads about it here.

    The little black menubar shield is put there by the SophosUIServer app which is located in the MacIntosh HD/Library/SophosAnti-Virus/folder.

    As a workaround you can put the app from that folder in the dock, and when it stops showing in the menubar simply click on the dock icon and it will reappear in the menubar.

    As far as I can tell the SophosUIserver app is just that....provides a User Interface via the menubar, and whether it is running or not has no effect on the all the other Sophos elements.

    Mine seems to disappear after an update (have actually seen it fail to reappear after an update, even just a definition update) but not every time.

    :1007169
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