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Download link: Access Denied

xxhyaxx1

Hello Dears, :smileyhappy:

I can't download new version, 9.x because, Access Denied, You don't have permission to access "http://downloads.sophos.com/home-edition/savosx_90_he.zip" on this server. :smileysad:


Please help me!

I'm from the first users of Sophos Antivirus for Mac Home Edition.

Thank you all. :smileyhappy:

:1015785


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  • 0

    Assuming the wifi/cable is all working, is this a laptop that you could try on a different network?

    It's rare to have an updating problem with Home Edition that doesn't involve routing (i.e., the network causing the problem).  Since our servers are load balanced and have high availability it's not likely to be that.

    What I've suggested in the past, and it would be interesting if this works:  Delete the previous SAV9 install/zip from your Downloads folder.  Download a fresh copy.  Uninstall SAV (Type: 'remove sophos' into Spotlight and run the unintaller).  Then extract and run the installer from the fresh download.  I'd be interested if just doing that helps at all?  Screenshot the log and AutoUpdate tab again if there is a problem or post back if it works.

    :1016413
Reply
  • 0

    Assuming the wifi/cable is all working, is this a laptop that you could try on a different network?

    It's rare to have an updating problem with Home Edition that doesn't involve routing (i.e., the network causing the problem).  Since our servers are load balanced and have high availability it's not likely to be that.

    What I've suggested in the past, and it would be interesting if this works:  Delete the previous SAV9 install/zip from your Downloads folder.  Download a fresh copy.  Uninstall SAV (Type: 'remove sophos' into Spotlight and run the unintaller).  Then extract and run the installer from the fresh download.  I'd be interested if just doing that helps at all?  Screenshot the log and AutoUpdate tab again if there is a problem or post back if it works.

    :1016413
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