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On-access scan self disabled and would not be turn on again

liberov

Hello there, I have installed Sophos MacHome AV few days ago on my macbook (OSX 10.6.8) few days ago and today while I was working in Firefox (11.0) a pop-up window appeared, saying that on-access scan had been disabled. Indeed, the S icon in the menu bar was grayed, but when I opened Sophos preferenca panel I would not be offered the possibility of turning it back on. Clicking the restore default button also did not work, all I got was a message saying that preferences for on-access scan could not be restored to factory setting.

It might be just a coincidence, but this happened as soon I had blocked on outgoing connnection using Internet Cleanup (in particular, I blocked ksurl, a process that started to show up ever since I have installed Google Chrome browser).

After rebooting, on-access scan was initialy disabled but went back to normal after about one minute.

Any idea if this was just an oddity or an indication of some problem (compatibility, may be?) in my specific architecture?

thanks!!

:1006275


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  • 0

    I have/had the same problem and when I examined the log it gave me a fatal error.  It looks like does it a lot as I had many entries saying the same thing.  Its working now, so go figure.

    :1006309
  • 0

    I am having the same problem, since yesterday, but I did not make any system changes at all, so I think your Internet Cleanup block might be a coincidence. I have rebooted, but still no on-access scanning, even today. Anyone else have any insight?

    :1006333
  • 0

    I just started having this problem yesterday, 5/30/2012.  Anyone here from Sophos on this?

    :1007467
  • 0

    I'm having the same problem, but I noticed that there are rare exceptions when on-access scanning actually works after booting. Usually it does not.

    :1007469
  • 0

    There were some changes made recently that should have made this situation less likely, not more... but as you seem to be experiencing the issue where you weren't before, it definitely needs looking into.

    If you boot but wait 30 seconds or so to actually log in, does this fix the issue?

    :1007477
  • 0

    Same problem and I am running X10.7 (but I just figured out the fix)!!!

    Tried downloading and re-installed the app- same issue.

    Tried to use the Sophos Remove app from the application folder, then tried installing the new downloaded version- BINGO!

    Works like a champ now. Must have been a glitch with an update file (doing just a re-install doesn't delete the signature update files but uninstalling completely does).

    Hope this helps everyone.

    Stan

    :1007513
  • 0

    having exactly the same issue

    started in may, shield greyed out

    runs updates fine

    scans the system manually fine, but I can not enable on-access scanning.

    it ran forever just fine but now on-access scanning is greyed out. I uninstalled the application, downloaded they current build from sophos (running 8.0.4c)

    it fixed the issue and ran for about a week - now it's doing the same thing again - greyed out and cant enable the on-access scanning.

    :1007575
  • 0

    I can confirm this.

    1. Did the uninstall via the Sophos Remove app.

    2. Restarted the Mac. 

    3. Downloaded the newest version of Sophos.

    4, Profit !

    The On-access scanner immediately started working, and has stayed active with no self-quits. My suggestion to the Sophos crew is to keep a lid on the update files. In other words, after XX days, the old files are deleted by the updater. Either that, or take the lazy way out and just tell people to run Sophos Remove and re-install. 

    :1007593
  • 0

    Having the same issue here. Received a prompt (out of the blue) that the on-access scanner has been disabled and have found no way to re-enable it.... help!

    :1008231
  • 0

    Same issue here... out of the blue ~ on-access scanner crashed ~ only way I found was to re-boot the computer... :-(

    :1010988