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On-access scan self disabled and would not be turn on again

Hello there, I have installed Sophos MacHome AV few days ago on my macbook (OSX 10.6.8) few days ago and today while I was working in Firefox (11.0) a pop-up window appeared, saying that on-access scan had been disabled. Indeed, the S icon in the menu bar was grayed, but when I opened Sophos preferenca panel I would not be offered the possibility of turning it back on. Clicking the restore default button also did not work, all I got was a message saying that preferences for on-access scan could not be restored to factory setting.

It might be just a coincidence, but this happened as soon I had blocked on outgoing connnection using Internet Cleanup (in particular, I blocked ksurl, a process that started to show up ever since I have installed Google Chrome browser).

After rebooting, on-access scan was initialy disabled but went back to normal after about one minute.

Any idea if this was just an oddity or an indication of some problem (compatibility, may be?) in my specific architecture?

thanks!!

:1006275


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Parents
  • having exactly the same issue

    started in may, shield greyed out

    runs updates fine

    scans the system manually fine, but I can not enable on-access scanning.

    it ran forever just fine but now on-access scanning is greyed out. I uninstalled the application, downloaded they current build from sophos (running 8.0.4c)

    it fixed the issue and ran for about a week - now it's doing the same thing again - greyed out and cant enable the on-access scanning.

    :1007575
Reply
  • having exactly the same issue

    started in may, shield greyed out

    runs updates fine

    scans the system manually fine, but I can not enable on-access scanning.

    it ran forever just fine but now on-access scanning is greyed out. I uninstalled the application, downloaded they current build from sophos (running 8.0.4c)

    it fixed the issue and ran for about a week - now it's doing the same thing again - greyed out and cant enable the on-access scanning.

    :1007575
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