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Sophos Anti-Virus for Mac Home Edition (Free) not able to update

frogman23

I'm trying to help a friend with a problem (I'm a Windows user, so please forgive my ignorance on some things Mac).  We installed Sophos Anti-Virus for Mac Home Edition  without any apparent problem and everything seemed to be running correctly. The shield icon was in place without a cross and the signatures were recent. When I looked at the system the other day, the shield icon included a cross and inspection of the log showed that the program was unable to communicate with the Sophos servers. Trying to do a manual update failed.

I've Googled the problem and there seem to be others with a similar problem but I haven't found a solution. I'm going to try an uninstall and reinstall this morning but I'd be delighted if anybody here can offer some suggestions.

Thanks

:1003305


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    July 1-4 was when the update to version 7.3.1 was rolled out; this update had an issue on some systems where the on-access scan was disabled until the next detection update.  Have you restarted your computer since then?  Have you clicked on the time in the menu bar?

    :1003347
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    July 1-4 was when the update to version 7.3.1 was rolled out; this update had an issue on some systems where the on-access scan was disabled until the next detection update.  Have you restarted your computer since then?  Have you clicked on the time in the menu bar?

    :1003347
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