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Sophos Anti-Virus for Mac Home Edition (Free) not able to update

frogman23

I'm trying to help a friend with a problem (I'm a Windows user, so please forgive my ignorance on some things Mac).  We installed Sophos Anti-Virus for Mac Home Edition  without any apparent problem and everything seemed to be running correctly. The shield icon was in place without a cross and the signatures were recent. When I looked at the system the other day, the shield icon included a cross and inspection of the log showed that the program was unable to communicate with the Sophos servers. Trying to do a manual update failed.

I've Googled the problem and there seem to be others with a similar problem but I haven't found a solution. I'm going to try an uninstall and reinstall this morning but I'd be delighted if anybody here can offer some suggestions.

Thanks

:1003305


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    Perhaps I grouped my issue incorrectly.  These suggestions appear to relate to installation.  My installation was successful and it ran fine for a month or so doing automatic updates with no problem.  Then around July 4th the updating began to fail and I get a message about not being able to contact the primary server, even when doing a manual update.  The log shows:

    com.sophos.autoupdate: Error:    Could not contact secondary server at 11:53 on 11 July 2011
    com.sophos.autoupdate:     Access was denied
    com.sophos.autoupdate:

    As I said, the autoupdates worked fine for a month or so, then suddenly stopped.

    Thanks

    :1003345
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  • 0

    Perhaps I grouped my issue incorrectly.  These suggestions appear to relate to installation.  My installation was successful and it ran fine for a month or so doing automatic updates with no problem.  Then around July 4th the updating began to fail and I get a message about not being able to contact the primary server, even when doing a manual update.  The log shows:

    com.sophos.autoupdate: Error:    Could not contact secondary server at 11:53 on 11 July 2011
    com.sophos.autoupdate:     Access was denied
    com.sophos.autoupdate:

    As I said, the autoupdates worked fine for a month or so, then suddenly stopped.

    Thanks

    :1003345
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