I'm trying to help a friend with a problem (I'm a Windows user, so please forgive my ignorance on some things Mac). We installed Sophos Anti-Virus for Mac Home Edition without any apparent problem and everything seemed to be running correctly. The shield icon was in place without a cross and the signatures were recent. When I looked at the system the other day, the shield icon included a cross and inspection of the log showed that the program was unable to communicate with the Sophos servers. Trying to do a manual update failed.
I've Googled the problem and there seem to be others with a similar problem but I haven't found a solution. I'm going to try an uninstall and reinstall this morning but I'd be delighted if anybody here can offer some suggestions.
Thanks
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