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Removing Sophos Anti-Virus for Mac Home Edition

spike

UPDATE: For Version 9 see this post: Remove (uninstall) Sophos Anti-Virus for Mac Home Edition (the free version)

 

What to do

  1. Find the folder /Applications and double-click Sophos Remove.
  2. In the confirmation dialog, click Remove Sophos Anti-Virus .
  3. In the user account dialog, type an administrator name and password. Click OK.

Sophos Anti-Virus for Mac Home Edition is now removed from your Mac.

:1000037


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  • 0

    Thanks very much for this.  I've been having the same problem & spent a lot of time trying to figure out what was going on.

    This worked perfectly.

    Outstanding!!  Thanks

    :1003891
  • 0

    I'm trying to remove version 7.2.7 and I have serached everywhere for the Sophos files on my mac and can't find them anywhere. How can I remove this old version and install the new one?

    :1003971
  • 0

    Since you're still on 7.2.7, I presume you're talking about our enterprise product?  Both Enterprise and Home Edition version 7 (two separate products) auto-update to the latest version (currently 7.3.3) and do not need uninstallation/reinstallation.  Please read this thread for the details on switching between products (where to find the uninstallers, etc.).

    :1003973
  • 0

    Once I remove do I simply reinstall using the standard install? Dumb question, I know, but not sure if the remove actually "removes" 100% of the original files and want to make sure it is 100% clean for a fresh install. Thanks..D

    :1004013
  • 0

    As per Apple guidelines, not 100% of the files are uninstalled -- log files for example are left on disk.  However, all files actually installed by the installer get uninstalled.  You may want to verify that your original preferences files are uninstalled during the uninstallation process.  Some uninstall managing software is listed here.  Running something such as Uninstaller and/or iTrash after running the Sophos Uninstaller may help you see whether there are other potentially related files left behind that were created after installation.

    :1004063
  • 0

    Worked like a charm. I tried others' suggestions - this is the one that worked for me.

    THANK you!

    :1004373
  • 0

    running sophos 7.2.7, Mac 10.7.2, autoupdate stopped working. went to Sophoes site, saw a new version, thought OK, will update.

    uninstalled 7.2.7, downloaded new Home version. went to install, but low and behold, can't (a previous version is running etc.). still have the sophos shield in my tool bar, but no app in apps folder, nothing in library.

    how to do a clean uninstall and then install new one?

    :1004679
  • 0
    a2ztranslate wrote:

    running sophos 7.2.7, Mac 10.7.2, autoupdate stopped working. went to Sophoes site, saw a new version, thought OK, will update.

    uninstalled 7.2.7, downloaded new Home version. went to install, but low and behold, can't (a previous version is running etc.). still have the sophos shield in my tool bar, but no app in apps folder, nothing in library.

    how to do a clean uninstall and then install new one?

    By running the application in your Applications folder titled "Sophos Remove" to uninstall the software.  If you've already manually removed that, send me a private message and I'll attempt to walk you through cleaning up your currently broken install prior to the re-install.

    :1004685
  • 0

    HI,

    I am trying to uninstall an old version of Sophos. It is not in my Library but in applications.  And there is no 'remove Sophos' as an option anywhere.  The only thing I can do is put into the trash - and that is not uninstalling it.

    Does anyone have an idea of how I can uninstall in order to update with the new version (which wont work until have uninstalled the old one)?

    Thanks

    :1005071
  • 0

    If you're running SAV 4, please follow the instructions posted multiple times on this board to install SAV 7 SBE (option 2), and then run the uninstaller it installs in the Library folder.

    Also, if you're running a SAV that is not the Home Edition, you can probably contact Customer Support for more personal help.

    :1005101