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Installer could not save configuration

gillwarren

Has anyone else had the same problem?

I was attempting to download the free version when it came to the error message

" the installer could not save the configuration".

It is after agreeing to the licence agreement so it is not that.

Any suggestions?

Thanks.

:1001561


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  • 0

    Hi gillwarren,

    Does this issue occur on downloading another dmg files?

    If you have the same message then downloading another dmg file from another site , you would better to ask Apple not us.

    But you can install another dmg file.

    How about it ?

    Shida

    :1001563
  • 0

    This is what I get, any ideas how to install?

    :1001689
  • 0

    Here's the log on the installer, does that help?

    Jan  6 23:43:42 - PackageKit: ----- Begin install -----

    Jan  6 23:43:51 - PackageKit: Install Failed: PKG: pre-flight scripts for "com.sophos.sau.installer"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x100578620 "An error occurred while running scripts from the package “SophosAU.mpkg”." {\n    NSFilePath = "./preflight";\n    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cSophosAU.mpkg\U201d.";\n    NSURL = "file://localhost/Volumes/Sophos%20Anti-Virus%20Home%20Edition%20OS%20X%2010.4%2B/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosAU.mpkg";\n    PKInstallPackageIdentifier = "com.sophos.sau.installer";\n}

    Jan  6 23:43:51 - Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

    Jan  6 23:43:53 - Displaying 'Install Failed' UI.

    Jan  6 23:43:53 - 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

    :1001721