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Sophos versions 8.0-9.1 causes Mac to restart

LouSullivan
Hi a few days ago my iMac started crashing sometime during the night as I would log on in the morning to find it had restarted. I kept getting the message below. Ive since i tried uninstalling Sophos and reinstalling but it was still restarting/crashing. OS X Mavericks: Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause OS X Mavericks to unexpectedly restart (kernel panic). The on-access scanner feature of Sophos Anti-Virus versions 8.0 - 9.1 may cause OS X to stop responding and unexpectedly restart. If this happens, you are presented with an option to move related components of this application to the Trash. Doing this disables the on-access scanner software to prevent this issue from happening again. For more information, contact the developer of Sophos Anti-Virus to see if an update is available that is compatible with the version of OS X you are using. can someone assist please?
:1019393


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    Thanks for the log. Surprisingly, I did not find the text I was expecting (our kernel extension never logged anything about problems). Very odd.

    I notice that you have an NTFS driver installed from Paragon, are you actively using it? Is there any correlation with accessing / using / unmounting an NTFS drive and when you experience the panic? I'm definitely not shuffling blame, just saying that we don't have any experience with the two kernel drivers on the same system. Its just not something we ever attempted to test. Kernel drivers are finiky things, and co-existance can sometimes be complicated.

    :1019497

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    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    Thanks for the log. Surprisingly, I did not find the text I was expecting (our kernel extension never logged anything about problems). Very odd.

    I notice that you have an NTFS driver installed from Paragon, are you actively using it? Is there any correlation with accessing / using / unmounting an NTFS drive and when you experience the panic? I'm definitely not shuffling blame, just saying that we don't have any experience with the two kernel drivers on the same system. Its just not something we ever attempted to test. Kernel drivers are finiky things, and co-existance can sometimes be complicated.

    :1019497

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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