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Dealing with threats inside email client folders

bobgoldstein

If a threat is found in an email message or attachment, how do you recommend dealing with it so that the indexing of the mail program is not corrupted?

:1013555


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    The 'recommended' way is to locate the message (probably in a spam folder) in your mail application and delete it from there.  Then clear the alert from the quarantine manager.

    I have previously delete a virus attached to a message with Sophos and the mail program was unaffected.  So it can be done, it's just not recommended as the mail app/message index can suffer.

    BTW:  Deleting the message from the local disk doesn't stop it from being downloaded again (from the server) so you may need to log into your email account with a web browser and delete the message off the server too.

    :1013599
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  • 0

    The 'recommended' way is to locate the message (probably in a spam folder) in your mail application and delete it from there.  Then clear the alert from the quarantine manager.

    I have previously delete a virus attached to a message with Sophos and the mail program was unaffected.  So it can be done, it's just not recommended as the mail app/message index can suffer.

    BTW:  Deleting the message from the local disk doesn't stop it from being downloaded again (from the server) so you may need to log into your email account with a web browser and delete the message off the server too.

    :1013599
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