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Quarantine Manage will not Unlock

I'm trying to clean up some trojans from the quarantine manager, but the unlock icon won't unlock the screen.

In the system log there's this...

May 28 13:04:58 MacBook-Pro.local Sophos Anti-Virus[65167]: CGSCopyDisplayUUID: Invalid display 0x2ac00005

Any ideas as to how I can clean up the trojans?

Thanks

:1017621


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Parents
  • Hi All

    I still am unable to unlock my Quarantine Manager.  Also, when I highlight the virus that has been detected, the 3 task tabs are in shade.

    Could someone please assist me? I have close Sophos a few times and no change.

    Also, how do you authenticate?  

    :1018003
Reply
  • Hi All

    I still am unable to unlock my Quarantine Manager.  Also, when I highlight the virus that has been detected, the 3 task tabs are in shade.

    Could someone please assist me? I have close Sophos a few times and no change.

    Also, how do you authenticate?  

    :1018003
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