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I was alerted to an infection, but on going to Quarantine Manager I found the attached result. I am not told where the infected files are, and though I have initiated the declared removal process it just continues indefinitely without any result. What do I do now?
Can you check the Sophos Anti-Virus.log and see if it mention a failed cleanup? Could be that the items are in a Time Machine backup, or an external volume that can't be written to by SAV. Example of a Time Machine cleanup failure:
Or go back to the log for the scan you ran and see where the items are detected. See the thread below for info. on where the logs are if required.
http://openforum.sophos.com/t5/Mac-tools-help/Where-are-the-logs-for-SAV-for-Mac/td-p/16091
Can you check the Sophos Anti-Virus.log and see if it mention a failed cleanup? Could be that the items are in a Time Machine backup, or an external volume that can't be written to by SAV. Example of a Time Machine cleanup failure:
Or go back to the log for the scan you ran and see where the items are detected. See the thread below for info. on where the logs are if required.
http://openforum.sophos.com/t5/Mac-tools-help/Where-are-the-logs-for-SAV-for-Mac/td-p/16091
